BOT

Meet the Super Customer Service Agent

Why To Choose 7twenty's BOT?

Reach new audiences by adapting new communication channels

Increase sales by initializing highly personalized and accurate follow up chats

Predict customer behavior by analyzing VOC and performing statistical analysis

Deliver an advanced customer experience while cutting down on human resources

Provide maximum availability across all channels 24/7

Bot is a customer service agent for the new era

Chat apps are the world's leading communication channel, with over 4 billion users. Bot enables you to meet your customers in their natural habitat, while delivering maximum cross-platform availability at any given moment. An AI based digital system, Bot possesses advanced self-learning abilities. It offers a wide range of service, sales and support abilities; including up sales and cross-selling, in a highly personal manner. Bot also provides you with advanced real time reporting and analysis abilities that support service and marketing decision making.

ICR

A Personal Guide to Your Website

Why To Choose 7twenty's ICR?

Provide customers with personalized guidance and answers in real time

Gain control over the shopping process and affect customer decisions

Implement seamless escalation to agent-assisted channels when necessary

Reduce service personnel and expenses

Deliver a positive customer experience and optimize conversion

ICR turns your website into a marketing and sales engine

ICR (Interactive Chat Response) provides your customers with a simple and personalized experience, increasing conversion and satisfaction. The smart self-service system enables customers to easily find what they seek, at their own pace, while receiving personalized real time information. Based on business intelligence and the combining of a human chat representative and a smart BOT that learns the clients' current questions, the ICR system consistently provides accurate and relevant answers that influence shopping decisions, and optimize conversion.