SMS & WhatsApp Management
Conduct Conversations over Text
Why choosing 7twenty's SMS & WhatsApp Management is right?
Increase customer contact
Quickly address service issues
Maximize your service team's efficiency
Position your organization as innovative
Attract new audiences
SMS Management turns texting into a service and sales platform
Current surveys reveal that almost 80% of people wish they could have a text conversation with a business. 7twenty's SMS & WhatsApp Management enables customers to communicate with your business just as they would by using chat or email. Utilizing SMS & WhatsApp Management you can offer a wide variety of services via texting: schedule appointments, send reminders, provide general information such as working hours or arrival instructions, deliver private information, and much more.
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Email Management
Turn your Mailbox into a Treasure Box
Why choosing 7twenty's Email Management is right?
Easily manage large volumes of customer email
Effectively monitor and control the service and sales processes
Solve problems quickly, in real time
Improve customer satisfaction utilizing existing infrastructure
Optimize the efficiency of your service personnel
Effortlessly manage your mailbox, and keep customers happy with Email Management
7twenty's Email Management tool enables you to handle large volumes of email from customers, provide quick answers to queries and resolve issues in no time. By organizing and prioritizing inbound email and providing predefined responses, the smart system keeps you in control of service quality, facilitating a constant improvement of customer experience.
Video Chat
Make Communication Personal Again
Why choosing 7twenty's Video Chat is right?
Communicate with customers face to face
Provide consultation and demonstrations in real time
Position your organization as innovative and customer oriented
Easily configurable to meet your changing needs
Improve customer satisfaction and loyalty
Video Chat makes communicating with customers simpler and more effective than ever
Easily turn live chats into face-to-face video conversations, and provide customers with a highly personal consultation. 7twenty's Video Chat is fully customizable, enabling you to easily configure it according to your needs and apply changes as you go along. It is also highly intuitive, requiring no preliminary technical knowledge or software download and installation.
Mobile & Web Chat
Keep a Close Watch on your Customers
Why choosing 7twenty's Mobile & Web Chat is right?
Communicate with customers via a channel of their choice
Provide real time responses and immediately handle queries
Manage multiple chats simultaneously
Pro-actively approach customers regarding service and sales matters
Reduce service personnel and call length
Mobile & Web Chat delivers real time response and guidance across all web and mobile channels
The highly scalable multi-chat system real timeenables you to exchange text messages, files and web pages with customers, immediately respond to queries, and proactively approach customers.Designed to handle multiple chats simultaneously, 7twenty's Mobile & Web Chat performs analysis of support, routing calls based on profiles, topics and various other characteristics. Utilizing advanced tools such as structured answers, pre-defined links, and shortcuts, Mobile & Web Chat substantially shortens call length, and reduces the requirement fir service personnel.
Co-Browse
Give your Customers a Hand - Literally
Why choosing 7twenty's Co-Browsing is right?
Provide highly personal and effective customer support
Easily resolve queries and problems
Save time and resources spent on service issues
Increase conversion and sales
Boost customer satisfaction
7twenty's Co-Browsing is the closest thing to physical customer care
Personally observe your customers through form filling, resolve queries, or guide them through information and product search oin your website.7-Twenty's Co-Browsing enables your team to easily deliver focused and effective customer support in real time. By sharing the same screen, agents can physically guide the customer, ensuring quick problem resolution and an effortless service experience.
Proactive Chat
Make the Right Move, at the Right Time
Why choosing 7twenty's Proactive Chat is right?
Increase engagement and brand loyalty
Gather quality leads
Boost conversions and sales
Actively promote business goals
Instantly solve sales and marketing issues
Proactive Chat is a crowd pleaser and a deal maker
Turn website visitors into customers by addressing them at just the right moment. Providing them with the exact information they need when they need it enables you to increase engagement, gather leads, and close deals.7twenty's Proactive Chat offers invitations based on both manual chat and business rules, enabling you to control their design and behavior based on your goals and visitor choices and actions.
SOCIAL MEDIA
Take on your Social Media Care
Why choosing 7twenty's Social Media is right?
7twenty's Social promotes social media customer satisfaction.
Easily monitor your social accounts and blogs, and deliver an advanced customer experience. 7-Twenty's Social enables you to track and analyze new customer questions and queries, in real time, and provide quick responses.Utilizing 7-Twenty's Social also provides you with accurate and relevant insights about your customers, while performing ongoing reputation management.