ONE PLATFORM, LIMITLESS ENGAGEMENT
Deliver seamless customer experience across all digital and telephony channels
a seamless customer experience over every
channel by combining digital and telephony
into ONE unified platform.
Bringing Down Media Walls
Combining digital and telephony into one unified platform, we provide enterprises with integration and continuity across all channels.
The 7-Twenty platform utilizes smart communication channels, data analysis tools and real-time decision support tools to deliver a data-driven personalized experience wherever your customers happen to be.
Our Value Proposition
Increase Sales Conversions
Proactively offer customers assistance precisely when required, ensuring a seamless, positive experience and optimized conversion.
Personalize Customer Experience
Social media and mobile, liverobot or hybrid engagement, on-line or off-line, text, and voice or video functionality result in a superior and personalized customer experience.
Reduce Customer Effort
Improve first contact resolution (FCR) and reduce average handling time by providing assistance only when contact center resources are available, and allowing customers to select their preferred communication channels.
Boost Operational Efficiency
Optimize efficiency and resource utilization by enabling your service representatives to engage in multiple interactions simultaneously, send and receive signed documents, and provide personal automatic replies through the use of a smart BOT.
7-Twenty has been providing Enterprises
with innovative Customer Engagement solutions since 2007
Our holistic Cross Channel Engagement platform encompasses all Texting and Telephony services, smart BOT solutions, and together with a wide range of real-time sales and support applications, enables our clients to deliver a proactive customer experience that improves customer service, operational efficiency, and sales conversation.
More than 70%
of consumers have spent more due to good customer service
86% of Buyers
will pay more for a better customer experience
85% of customers
will manage their relationship with the enterprise without interacting with a human by 2020
of today’s customers expect a website include self-serve options
7-Twenty’s open API seamlessly interacts with other platforms to extract and deliver relevant information for customer service or engagement.
We empower over 400 leading corporations in delivering an innovative customer experience
Meet the partners who work with us to introduce new products and ideas to the international enterprise market.