360 Telephony + 360 Digital = 720 Customer Experience
Consumers today have high expectations and low brand loyalty. To maintain competitiveness, enterprises must increase responsiveness and provide a higher level of digital support in web customer service and sales engagement.
7-Twenty’s innovative Cross Channel Engagement is a robust, proven and holistic texting platform, combined with all telephony information. Providing enterprises with integration and continuity through all channels, Cross Channel Engagement creates a unified customer experience and optimized business experience, as all existing customer information can now be easily collected and analyzed.
By combining contextual and behavioral customer information with a clear real-time view of the resources available in your contact center, 7-Twenty’s Cross Channel Engagement ensures cross channel proactive assistance in the contact center or at the branch.
Increase Sales Conversions
Proactively offer customers assistance precisely when required, ensuring a seamless, positive experience and optimized conversion.
Reduce Customer Effort
Improve first contact resolution (FCR) and reduce average handling time by providing assistance only when contact center resources are available, and allowing customers to select their preferred communication channels.
Personalize Customer Experience
Social media and mobile, liverobot or hybrid engagement, on-line or off-line, text, and voice or video functionality result in a superior and personalized customer experience.
Boost Operational Efficiency
Optimize efficiency and resource utilization by enabling your service representatives to engage in multiple interactions simultaneously, send and receive signed documents, and provide personal automatic replies through the use of a smart BOT.
7-Twenty has been providing Enterprises with innovative Customer Engagement solutions since 2007. Our holistic Cross Channel Engagement platform encompasses all Texting and Telephony services, smart BOT solutions, and together with a wide range of real-time sales and support applications, enables our clients to deliver a proactive customer experience that improves customer service, operational efficiency, and sales conversion.
More than 50% of the people in the world have never made or received a telephone call.
You are 1% shorter in the evening than in the morning
Over 50% of the wedding in the U.S. occur in the afternoon
There are some ice creams that are 75% air
7-Twenty’s open API technology easily interacts with other platforms to extract & deliver relevant informaion for coustomer service or engagement
Diversity. Velocity. Simplicity.
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