ONE PLATFORM – LIMITLESS ENGAGEMENT
Deliver seamless customer experience across all DIGITAL and TELEPHONY channels
Why choosing 7twenty's ICR is right?
Provide customers with personalized guidance and answers in real time
Gain control over the shopping process and affect customer decisions
Implement seamless escalation to agent-assisted channels when necessary
Reduce service personnel and expenses
Deliver a positive customer experience and optimize conversion
ICR turns your website into a marketing and sales engine
ICR (Interactive Chat Response) provides your customers with a simple and personalized experience, increasing conversion and satisfaction. The smart self-service system enables customers to easily find what they seek, at their own pace, while receiving personalized real time information.Based on business intelligence and the combining of a human chat representative and a smart BOT that learns the clients' current questions, the ICR system consistently provides accurate and relevant answers that influence shopping decisions, and optimize conversion.