AIG Israel will utilize 7twenty’s groundbreaking ChatBOT solution for web and mobile users, to enhance customer experience and promote self-service client activities.
PAMAYA LTD., the provider of End-to-End Cross channel solutions (As known as 7twenty), announced today that it has signed a material deal to provide the ChatBOT self-service solution for AIG Israel – The industry leading insurance company.
Pamaya worked closely with the company to demonstrate the company’s objective of optimizing customer experience. The following set of customer self-service solutions were designed and deployed for the client based on the 7twenty Platform to improve customer service operations, increase sales conversion, personalize customer experience and reduce customer efforts.
ChatBOT – a free text, based on NLU (Natural Language Understanding) for mobile and web customer interactions. The technology instinctively understands customer needs via free language, connects them to the insurance company for self – service options and sells insurance policies to customers traveling abroad without the need for human involvement.
“Our great technology, combined with 7twenty’s unique offering, continues to support 7twenty’s growth” says Yaniv Cohen, 7twenty’s CEO. “Our offering perfectly addresses the customer’s need to drive higher customer satisfaction and lower costs through customer self-service.”
7twenty’s Cross channel platform combines smart Digital and Telephony solutions, data analysis tools and real-time decision support tools to provide enterprises with cross channel integration and continuity – beyond the Contact Center to retail, and high value channels.
By offering a modular suite of engagement solutions and enabling seamless integration of endless new apps and channels, the platform allows users to provide customers a personalized experience wherever they are.
With 11 years of experience in customer service processes for global enterprises, clients are assured worry-free deployments with lower Total Cost of Ownership.
Founded in 2007, 7twenty operates globally with offices in Israel and Russia and partners in Israel, Russia, Turkey, Greece, France, Poland, Portugal and Romania.
More information is available at www.7-twenty.com