7-Twenty Mobile & Web Chat – Keep a Close Watch on your Customers
Mobile & Web Chat delivers real time response and guidance across all web and mobile channels.
The highly scalable multi-chat system real timeenables you to exchange text messages, files and web pages with customers, immediately respond to queries, and proactively approach customers.
Designed to handle multiple chats simultaneously, Mobile & Web Chat performs analysis of support, routing calls based on profiles, topics and various other characteristics. Utilizing advanced tools such as structured answers, pre-defined links, and shortcuts, Mobile & Web Chat substantially shortens call length, and reduces the requirement fir service personnel.