Project Description

7-Twenty ICR
A Personal Guide to Your Website

Why Choose ICR?

  1. Provide customers with personalized guidance and answers in real time.
  2. Gain control over the shopping process and affect customer decisions.
  3.  Implement seamless escalation to agent-assisted channels when necessary.
  4.  Reduce service personnel and expenses.
  5.  Deliver a positive customer experience and optimize conversion.

ICR turns your website into a marketing and sales engine.

ICR (Interactive Chat Response) provides your customers with a simple and personalized experience, increasing conversion and satisfaction. The smart self-service system enables customers to easily find what they seek, at their own pace, while receiving personalized real time information.

Based on business intelligence and the combining of a human chat representative and a smart BOT that learns the clients’ current questions, the ICR system consistently provides accurate and relevant answers that influence shopping decisions, and optimize conversion.

Testimonials

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Chris Brown, EOI

Praesent eros eros, porttitor ac purus at, ullamcorper porta tellus. Cras ac tortor mauris. Morbi tincidunt et nisi in placerat. Aliquam feugiat ex a turpis luctus gravida. Sed consectetur neque id vestibulum tincidunt. Nullam et cursus massa. In sodales mollis ligula.

Chris Brown, EOI

Praesent eros eros, porttitor ac purus at, ullamcorper porta tellus. Cras ac tortor mauris. Morbi tincidunt et nisi in placerat. Aliquam feugiat ex a turpis luctus gravida. Sed consectetur neque id vestibulum tincidunt. Nullam et cursus massa. In sodales mollis ligula.

Chris Brown, EOI